Refund policy
How long do I have to return an item?
We want you to be happy with your purchase. That means you can return any non-clothing item or any unworn, unwashed clothing for a full refund (not including shipping) within 42 days of delivery. The 42-day window starts on the day your package was delivered to you.
What about Clearance items?
Returns are NOT accepted for Clearance items.
What about exchanges?
If you need to exchange an item, simply return the original item (following the instructions listed below) and purchase a replacement item separately.
How do I return an item?
To start a return, please contact us at returns@snowhawkoutfitters.com. Include the following information:
- Your name and address
- Item(s) being returned
- Reason for the return (defective, damaged, incorrect item, wrong size, etc.)
We will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
What type of refund can I expect?
If you return your order within the 42-day window, we will refund your purchase total (minus shipping) to your original payment method.
When will I receive my refund?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will be refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at returns@snowhawkoutfitters.com.
What if I have other questions?
Please contact us at returns@snowhawkoutfitters.com.